If you cancel your account after the first 30 days of service, we are unable to issue a refund.  Please review the terms of service at www.sbcs-services.com/tos.php , you will find that both our cancellation and refund policy are clearly explained. To ensure a refund, please cancel the account within the first 30 days of service, per our 30 day money back guarantee as listed on www.sbcs-services.com Your account will automatically be renewed until you submit a cancellation.